Cancellation

If the minimum enrollment for a class, workshop or seminar is not met 3 days prior to the first class session, the class may be cancelled or postponed. You will be contacted via telephone or email to see if you would like to enroll in the rescheduled class, receive credit toward a future class, or receive a full refund.

Refunds & Credits

A full refund will be offered if we are notified at least 5 days prior to the start date of class. Within 5 days of the class starting only a credit will be offered. If a dog is unable to attend class due to an injury or illness after the class has started, you will receive a 50% discount toward enrollment in an equivalent class within the following six months. No other refunds or discounts will be given after the class starts.

If you’ve registered with one of our special discounts, please ensure you’ve selected the correct registration type because no discount adjustment refunds will be offered after the class starts.

If you are an HSSV Adopter who has enrolled in class using your complimentary training, you are not eligible for a class refund. If for some reason you are unable to attend the class you’ve registered to take and we are notified at least 5-days prior to the start date of class, a full class credit will be offered which will allow you take a class at a later date or we can transfer you to another appropriate class. If a dog is unable to attend due to an injury or illness during enrollment, you will receive a 50% discount toward enrollment in an equivalent class within the following six months.

All credits are good for six months from the date the credit was issued. If you have not used your credit within six months, your fees will be forfeited.